Prointel’s success has been guaranteed by each and every one of the people who work at the company.
This being our clearest and greatest objective, we seek to be the regional leader in providing personalized risk management programs.
Every day we set out to develop unique risk assessment and analysis programs, in order to offer our clients the insurance they truly need. Through risk management and administration, we help our clients make the best decision for their financial stability.
We are a large, formal, agile company. The experience and technical expertise of more than 16 years in the market, combined with the energy, freshness, innovation and creativity of a cutting-edge 21st-century company in the digital era.
For more than 15 years we have been securing tailored insurance for our clients throughout Central America. We deliver on what we promise. We provide excellent service and maintain strong relationships with our clients; we are there day to day, present, by their side.
To accompany and advise our clients so that their choice in the insurance market is the best option for them, through a simple, agile, and efficient process.
We simplify your problems
With annual growth of more than 20% and a renewal rate of 97%, our commitment is to provide reliable advice and professional support to protect what our clients value most.
We have all the tools to provide the best service for our clients. Technology and innovation are among the most important pillars at Prointel, since thanks to them we achieve time optimization through effective and agile communication, with which we deliver guaranteed support for our clients.
At Prointel we are part of Howden One, a leading global network in insurance, risk management and consulting, with a presence in multiple markets around the world. Howden is the largest insurance broker in the world outside the United States.
This partnership with Howden allows us to be part of one of the most relevant global platforms in insurance, risk management and consulting. Our insureds not only have the backing of a local team with deep market knowledge, but also access to an international network of specialists, solutions and capabilities worldwide.
Access to international solutions and expertise.
Support for complex risks or multinational structures.
Better options in coverage, structure and negotiation.
Support in critical decisions with a global perspective.
We work with a clear approach: combining the closeness, agility, and local knowledge of Prointel with the scale, expertise, and international backing of Howden.
Staff highly trained in technology and information security.
We have our own systems and tools to serve our insured clients.
We work with a high level of information security and protection, holding the following certifications:
SSL
Secure Socket Layer.
BPM
Process management software.
App designed for requesting and monitoring assistance programs, with a geolocation system for greater accuracy in contacting the provider.
Benefits
We are known for having a team trained to assist and respond promptly to each of our insureds, who, through our specialized call center, control and monitor every event required by our clients in Guatemala and the countries where we operate.
40 years of experience in the global market. A corporate portfolio of 6 million end clients. A regional network of 14,000 service providers. 2 service and support hubs (Mexico and Guatemala). 2,000 employees hired across the region, 280 multilingual service-specialist coordinators, 50,000 service files per month in the region.
A proudly Guatemalan company that strives to be a strategic ally, providing the most agile and competitive service in the country. A specialist in customized solutions, follow-up with excellent quality and communication.
At Prointel we understand that managing risks is only part of the journey. Sustainable growth also requires agile and strategic financial decisions.
That is why, through our partnership with Prolease, we expand our capacity to support our clients with leasing and working capital solutions characterized by their speed and efficiency in execution.
Prolease is a team of experts focused on the growth of businesses in Guatemala, committed to those who generate value and build the future of the country.
