At Prointel, our mission is to offer you the insurance you really need.
I would stay with Prointel because of the trust. That trust makes the difference. I handle everything with Prointel because it’s not just about price — they explain coverages and advise you. They’re a constant support to manage our policies and focus on our business.
When an accident happened, they didn’t just tell us what to do — they guided us through the whole process. In a complicated claim they followed up constantly and helped reduce the impact. In difficult situations they always look for a solution.
You feel a close, personal service — it’s not a cold company. There’s always someone keeping an eye on your case. The human support shows beyond the process.
They identified areas of opportunity, improved coverages and optimized costs. They know how insurers work and that shows in the negotiation. They clearly explain what each policy covers and what it doesn’t.
When you need them, they respond. They’ve even helped outside business hours. Their handling has always been fast and effective.
I don’t get quotes from other brokers — the value is in the service. The attention is the real differentiator, not just the price. I prefer to have an expert handle insurance properly.
They always advised me according to my stage in life: when I got married, when I had children, when the business grew. It wasn’t just about selling me something — it was telling me “this is what’s right for you now.”
When I went to talk to Prointel, Rubén went over everything with me: the type of insurance, the clauses, the coverage. He told me with total clarity: “Yes, you’re covered. That’s what insurance is for. Use it.” That peace of mind was key. At a moment when you’re already scared, stressed, anxious and worried about your daughter and her mother, having someone take the financial burden off your shoulders is priceless.
Prointel didn’t just give me coverage. It gave me peace. It let me make decisions thinking only about my daughter’s health, not about how much each extra day in the hospital cost. Today my daughter is perfectly well and no one would imagine what happened when she was born.
This experience made me understand that insurance isn’t something you buy thinking nothing will happen to you. It’s something you have for when life really hits hard. And that’s where Prointel made all the difference.
During two complex claims we suffered in Honduras, Prointel’s support made a clear difference. The direct involvement of their partners and technical team was constant and evident throughout the entire process.
The team showed deep technical knowledge of our industry and of complex claims. They didn’t limit themselves to an administrative process: they reviewed every form, every detail and every decision with technical judgment and professionalism.
We’ve had our office employees’ medical expenses insurance with Prointel for two years and the difference is felt from day one. Having a dedicated person assigned to assist us has been key, especially given how geographically spread out our operation is.
The whole team — especially Evelyn and Zaida — always makes processes easier, personalizes the service and even supports us with monthly talks, which adds a lot of value. Jenny is always looking out for us.
I’ve received proposals from other brokerages, even from people very close to me, but the truth is we’re so satisfied with Prointel that the difference is clear and we have no reason to switch.
We value the human touch and the personalized attention. They don’t just respond quickly — they really take the time to listen, explain and support you throughout the whole process.
The clarity with which they explain the policies, the processes and the steps to follow makes decision-making much easier. We always feel well informed.
The service is fast and efficient. Response times are good and paperwork is handled in an organized, digital way, which makes the whole process much easier.
Something we value greatly is the constant follow-up. It’s not common for a brokerage to give real continuity to every case and stay on top of it until it’s resolved.
During the claims we received constant support. They always found a way to resolve things, helped us with the information we needed and stayed with us until the process was closed.
It’s a reliable service. We’ve used the insurance on several occasions and the experience has been positive, which is why we recommend working with Prointel.
I would stay with Prointel because of the trust. That trust makes the difference.
I handle everything with Prointel because it is not just about price; they explain coverages and provide advice.
It is constant support to manage the policies and let us focus on our business.
When an accident happened, they not only told us what to do, they supported us throughout the entire process.
In a complicated claim they provided constant follow-up and helped reduce the impact.
In difficult situations they always look for a solution.
You feel a close, personal attention; it is not a cold company.
There is always someone keeping an eye on the case.
The human support is noticeable beyond the process itself.
They identified areas of opportunity, improved coverages and optimized costs.
They understand how insurers work, and that shows in the negotiation.
They clearly explain what each policy covers and what it does not.
When they are needed, they respond.
They have even attended to us outside business hours.
The handling has always been agile and effective.
I don’t request quotes from other brokers; the value is in the service.
The attention is the real differentiator, not just the price.
I prefer to have an expert properly handle the insurance matters.
I have known the people at Prointel for more than 40 years. We are friends, and I started looking into insurance with them because Mario always explained to me the benefits and the importance of having insurance. I began with a medical insurance policy for myself, then adapted it when I got married, and later we added my wife, with the idea of starting a family.
Over time I also insured my cars and even a restaurant I once had. They always advised me according to my stage in life: when I got married, when I had children, when the business grew. It was not just about selling me something; it was about telling me “this is right for you now.”
When my wife was pregnant with our second daughter, I was going through a difficult financial time and thought about dropping the insurance. Mario told me not to do it, to hold on, that the baby was on her way and we did not know what could happen. Thank goodness I listened to him.
My wife went in for a routine check-up at the end of the pregnancy and ended up in the hospital as an emergency. The baby was born premature, with a serious problem in her lungs, and she was immediately admitted to intensive care. Those were extremely hard days. The doctor was very clear with me: his priority was to save my daughter’s life, but he asked me directly whether I had good insurance, because if not, he would have to transfer her to a public hospital.
I had my insurance up to date. That changed everything. It allowed me to stay at the best hospital, with the best doctors, without having to make financial decisions while my daughter was fighting for her life.
It was 13 days in intensive care, followed by months of follow-up, special medications, special formula and nurses. The bill was extremely high, hundreds of thousands of quetzales. I only paid around 20%. If I had not had that insurance, I would still be paying it off today, like a mortgage.
When I went to talk to Prointel, Rubén reviewed everything with me: the type of insurance, the clauses, the coverage. He told me with total clarity: “Yes, you are covered. That is what the insurance is for. Use it.” That peace of mind was key. At a moment when you already feel fear, stress, anxiety and worry for your daughter and for the mother, having someone lift the financial burden off your shoulders is priceless.
Prointel did not just give me coverage. It gave me peace. It allowed me to make decisions thinking only about my daughter’s health, not about how much each additional day in the hospital cost. Today my daughter is perfectly well and no one would imagine what she went through when she was born.
This experience made me understand that insurance is not something you buy thinking nothing will ever happen to you. It is something you have for when life truly hits you hard. And that was where Prointel made all the difference.
Insurance allowed me to stop thinking about money and focus on saving my daughter.
The client does NOT talk about: policies clauses insurers.
They talk about: someone who explained it to them someone who told them “yes, you’re covered” someone who took a weight off their shoulders.
Prointel = support in a crisis.
Not knowing whether the little girl would be okay tomorrow… and on top of that, worrying about whether I’ll be able to pay.
This connects directly with: client state in the App, clarity, visibility, proactive communication.
Mario told me to change my insurance when I got married, before having children.
It never says: “the process was slow,” “the insurer,” “the form.”
This confirms something very important: If the experience is well contained, the process takes a back seat.
They always advised me according to my life situation: when I got married, when I had children, when the business grew. It wasn’t just about selling me something, it was about telling me “this is right for you now.”
When I went to talk to Prointel, Rubén reviewed everything with me: the type of insurance, the clauses, the coverage.
He told me with total clarity: “Yes, you are covered. That is what insurance is for. Use it.” That peace of mind was key. At a moment when you are already feeling fear, stress, anxiety, and worry for your daughter and her mother, having someone take the financial burden off your shoulders is priceless.
ProIntel didn’t just give me coverage. It gave me peace of mind. It let me make decisions thinking only about my daughter’s health, not about how much each additional day in the hospital cost. Today my daughter is perfectly fine and no one would imagine what happened when she was born.
This experience made me understand that insurance isn’t something you buy thinking nothing will happen to you. It’s something you have for when life really hits you hard. And that’s where Prointel made all the difference.
During the handling of two complex claims suffered in Honduras, Prointel’s support made a clear difference.
The direct involvement of its partners and technical team was constant and evident throughout the entire process.
The team demonstrated deep technical knowledge of our industry and of complex claims.
They did not limit themselves to an administrative process: they reviewed every form, every detail and every decision with technical judgment and professionalism.
We have had the office staff’s medical expense insurance with Prointel for two years now, and the difference is felt from day one. Having a dedicated person assigned to assist us has been key, especially considering the geographic dispersion of our operation.
The entire team —especially Evelyn and Zaida— always makes things easier for us, personalizes the service, and even supports us with monthly talks, which adds a great deal of value. Jenny is always looking out for us.
I have received proposals from other brokers, even from people very close to me, but the truth is that we are so satisfied with Prointel that the difference is felt and we have no reason to change.
We stand out for our human touch and personalized attention. They not only respond quickly, but truly take the time to listen, explain, and accompany you throughout the entire process.
The clarity with which they explain the policies, the processes and the steps to follow makes decision-making much easier. We always feel well informed.
The service is fast and efficient. Response times are good and procedures are handled in an orderly and digital way, which makes the whole process much easier.
Something we value greatly is the constant follow-up. It is not common for a brokerage to provide real continuity on every case and stay on top of it until it is resolved.
Throughout the claims process we received ongoing support. They always looked for a way to resolve things, helped us with the necessary information, and stayed with us until the process was closed.
It is a reliable service. We have used the insurance on several occasions and the experience has been positive, which is why we recommend working with Prointel.
During the handling of two complex claims suffered in Honduras, the support of Prointel made a clear difference. The direct involvement of its partners and technical team was constant and evident throughout the entire process.
We especially highlight the clear communication, the ongoing attention and the close support throughout the claim. Every stage was explained in detail, including the outcome and the final settlement, which provided peace of mind and confidence.
The team demonstrated deep technical knowledge of our industry and of complex claims. They did not limit themselves to an administrative process: they reviewed every form, every detail and every decision with technical judgment and professionalism.
Although the claim took the time it needed to, given its complexity, the focus was always on achieving the best result. And that was, without a doubt, what mattered most.
“We have had the office employees’ medical expense insurance with Prointel for two years now, and the difference has been felt from day one. Having a dedicated person assigned to assist us has been key, especially considering the geographic spread of our operation.
The entire team —especially Evelyn and Zaida— always makes the processes easier for us, personalizes the attention and even supports us with monthly talks, which adds a lot of value. Jenny is always looking out for us.
On a personal level, when I had to undergo treatment outside the country, the support was constant. They were always attentive and helped me through the whole process, which I truly appreciated.
In addition, we hold monthly meetings with the team where they present the information with a level of detail and clarity that builds a great deal of confidence.
I have received proposals from other brokers, even from people very close to me, but the truth is that we are so satisfied with Prointel that the difference is felt and we have no reason to change.”
“We highlight the human touch and the personalized attention. They not only respond quickly, but truly take the time to listen, explain and provide support throughout the entire process.”
“The clarity with which they explain the policies, the processes and the steps to follow makes decision-making much easier. We always feel well informed.”
“The service is agile and efficient. Response times are good and procedures are handled in an orderly and digital manner, which makes the whole process much easier.”
“Something we value greatly is the constant follow-up. It is not common for a broker to provide real continuity to each case and stay on top of it until it is resolved.”
“During the claims we received ongoing support. They always looked for a way to resolve things, helped us with the necessary information and accompanied us until the close of the process.”
“It is a reliable service. We have used the insurance on several occasions and the experience has been positive, which is why we recommend working with Prointel.”
Prointel offers numerous advantages that make the difference.
